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Customer Service 1 Vocabulary Set in Customer Service: Full and Detailed List

The 'Customer Service 1' vocabulary set in 'Customer Service' is carefully selected from standard international textbook sources, helping you master vocabulary in a short time. Comprehensive compilation of definitions, illustrative examples, and standard pronunciation...

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customer

/ˈkʌs.tə.mɚ/

Example:

The store offers excellent service to its customers.

service

/ˈsɝː.vɪs/

Example:

The hotel provides excellent room service.

satisfaction

/ˌsæt̬.ɪsˈfæk.ʃən/

Example:

Customer satisfaction is our top priority.

feedback

/ˈfiːd.bæk/

Example:

We welcome your feedback on our new service.

complaint

/kəmˈpleɪnt/

Example:

We received a complaint about the noise.

inquiry

/ˈɪŋ.kwɚ.i/

Example:

I made an inquiry about the job vacancy.

support

/səˈpɔːrt/

Example:

She works hard to support her family.

representative

/ˌrep.rɪˈzen.t̬ə.t̬ɪv/

Example:

Each state sends representatives to the national convention.

experience

/ɪkˈspɪr.i.əns/

Example:

He has a lot of experience in teaching.

quality

/ˈkwɑː.lə.t̬i/

Example:

The hotel offers high-quality service.

loyalty

/ˈlɔɪ.əl.t̬i/

Example:

His loyalty to the company was unwavering.

retention

/rɪˈten.ʃən/

Example:

The company focuses on customer retention.

survey

/ˈsɝː.veɪ/

Example:

The architect conducted a survey of the building's structural integrity.

resolution

/ˌrez.əˈluː.ʃən/

Example:

He made a New Year's resolution to exercise more.

assistance

/əˈsɪs.təns/

Example:

Can I offer you any assistance?

response

/rɪˈspɑːns/

Example:

I sent an email, but I haven't received a response yet.

interaction

/ˌɪn.t̬ɚˈræk.ʃən/

Example:

The interaction between the two chemicals caused an explosion.

follow up

/ˈfɑloʊ ʌp/

Example:

I need to follow up on that email I sent yesterday.

call center

/ˈkɑːl ˌsen.tər/

Example:

The customer service team works in the call center.

hotline

/ˈhɑːt.laɪn/

Example:

The crisis hotline is available 24/7.

response time

/rɪˈspɑːns taɪm/

Example:

The new software has an improved response time.

customer care

/ˈkʌs.tə.mər ˌker/

Example:

Good customer care is essential for business success.

user-friendly

/ˌjuː.zɚˈfrend.li/

Example:

The new software has a very user-friendly interface.

product support

/ˈprɑː.dʌkt səˈpɔːrt/

Example:

Our company offers excellent product support for all our software.

client

/ˈklaɪ.ənt/

Example:

The lawyer met with his client to discuss the case.

personalization

/ˌpɝː.sən.əl.əˈzeɪ.ʃən/

Example:

The company offers extensive personalization options for their products.

courtesy

/ˈkɝː.t̬ə.si/

Example:

He treated everyone with great courtesy.

customer base

/ˈkʌs.tə.mər ˌbeɪs/

Example:

The company is trying to expand its customer base.

customer relationship

/ˈkʌstəmər rɪˈleɪʃənˌʃɪp/

Example:

Good customer relationship management is crucial for business success.

technical support

/ˈtek.nɪ.kəl səˈpɔːrt/

Example:

I called technical support because my computer wasn't working.

helpdesk

/ˈhelp.desk/

Example:

I called the helpdesk to resolve my software issue.

engagement

/ɪnˈɡeɪdʒ.mənt/

Example:

They announced their engagement at the party.

feedback loop

/ˈfiːdbæk luːp/

Example:

The thermostat uses a feedback loop to maintain a constant temperature.

contact center

/ˈkɑːntækt ˌsentər/

Example:

Our new contact center handles all customer inquiries efficiently.

after-sales service

/ˌæf.tɚˈseɪlz ˈsɜːr.vɪs/

Example:

Good after-sales service is crucial for customer loyalty.

customization

/ˌkʌs.tə.məˈzeɪ.ʃən/

Example:

The software allows for extensive customization of the user interface.
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