contact center
US /ˈkɑːntækt ˌsentər/
UK /ˈkɑːntækt ˌsentər/
1.
pusat kontak, pusat layanan pelanggan
a central point from which all customer contacts are managed, including phone calls, emails, chats, and social media interactions
:
•
Our new contact center handles all customer inquiries efficiently.
Pusat kontak baru kami menangani semua pertanyaan pelanggan dengan efisien.
•
The company invested heavily in upgrading its contact center technology.
Perusahaan berinvestasi besar-besaran dalam meningkatkan teknologi pusat kontaknya.