ombudsman

US /ˈɑːm.bədz.mən/
UK /ˈɑːm.bədz.mən/
"ombudsman" picture
1.

ombudsman

an official appointed to investigate individuals' complaints against maladministration, especially that of public authorities.

:
The citizen filed a complaint with the ombudsman regarding the delayed pension payments.
Warganegara memfailkan aduan kepada ombudsman mengenai kelewatan pembayaran pencen.
The university has an ombudsman to handle student grievances.
Universiti mempunyai ombudsman untuk mengendalikan aduan pelajar.