Maksud perkataan CRM dalam bahasa Melayu

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CRM

US /siː.ɑːrˈem/
UK /siː.ɑːrˈem/
"CRM" picture

Singkatan

1.

pengurusan perhubungan pelanggan

Customer Relationship Management, a strategy for managing an organization's interactions with customers and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.

Contoh:
Our company implemented a new CRM system to improve customer service.
Syarikat kami melaksanakan sistem CRM baharu untuk meningkatkan perkhidmatan pelanggan.
Effective CRM helps businesses build stronger relationships with their clients.
CRM yang berkesan membantu perniagaan membina hubungan yang lebih kukuh dengan pelanggan mereka.
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