give someone the runaround
US /ɡɪv ˈsʌmˌwʌn ðə ˈrʌnəˌraʊnd/
UK /ɡɪv ˈsʌmˌwʌn ðə ˈrʌnəˌraʊnd/

1.
fare girare a vuoto, dare il giro
to intentionally give someone unhelpful or confusing information, or to send them to many different people or places, in order to avoid helping them
:
•
I've been trying to get a refund for weeks, but they keep giving me the runaround.
Ho cercato di ottenere un rimborso per settimane, ma continuano a farmi girare a vuoto.
•
The customer service representative just gave me the runaround when I asked about my order status.
Il rappresentante del servizio clienti mi ha solo fatto girare a vuoto quando ho chiesto lo stato del mio ordine.