total quality management
US /ˌtoʊt̬l ˈkwɑːlət̬i ˈmænɪdʒmənt/
UK /ˌtoʊt̬l ˈkwɑːlət̬i ˈmænɪdʒmənt/
1.
gestion de la qualité totale, TQM
a system of management based on the principle that every staff member must be committed to maintaining high standards of work in every aspect of a company's operations.
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Our company implemented Total Quality Management to improve customer satisfaction.
Notre entreprise a mis en œuvre la gestion de la qualité totale pour améliorer la satisfaction client.
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TQM emphasizes continuous improvement and employee involvement.
La TQM met l'accent sur l'amélioration continue et l'implication des employés.
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