contact center
US /ˈkɑːntækt ˌsentər/
UK /ˈkɑːntækt ˌsentər/
1.
centre de contact, centre d'appels
a central point from which all customer contacts are managed, including phone calls, emails, chats, and social media interactions
:
•
Our new contact center handles all customer inquiries efficiently.
Notre nouveau centre de contact gère toutes les demandes des clients de manière efficace.
•
The company invested heavily in upgrading its contact center technology.
L'entreprise a beaucoup investi dans la mise à niveau de la technologie de son centre de contact.