Meaning of the word "customer advocacy" in English

What does "customer advocacy" mean in English? Explore the meaning, pronunciation, and specific usage of this word with Lingoland.

customer advocacy

US /ˈkʌstəmər ˈædvəkəsi/
UK /ˈkʌstəmər ˈædvəkəsi/
"customer advocacy" picture

Noun

1.

the promotion of a company or its products and services by customers who are satisfied with them

Example:
Strong customer advocacy is crucial for building a reputable brand.
Our marketing strategy focuses on generating more customer advocacy through excellent service.
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