ustomer experience
US /ˈkʌstəmər ɪkˈspɪriəns/
UK /ˈkʌstəmər ɪkˈspɪriəns/
1.
客戶體驗
the sum of all experiences a customer has with a brand or company, from initial contact to post-purchase support
:
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Improving customer experience is key to retaining clients.
提升客戶體驗是留住客戶的關鍵。
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We aim to provide an excellent customer experience at every touchpoint.
我們旨在在每個接觸點提供卓越的客戶體驗。