customer experience
US /ˈkʌstəmər ɪkˈspɪriəns/
UK /ˈkʌstəmər ɪkˈspɪriəns/
1.
客戶體驗
the sum of all interactions a customer has with a company, from initial contact to post-purchase support, encompassing their perceptions and feelings about the brand
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Improving the customer experience is crucial for retaining clients.
提升客戶體驗對於留住客戶至關重要。
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Our company focuses on delivering a seamless customer experience across all touchpoints.
我們公司致力於在所有接觸點提供無縫的客戶體驗。