ombudsman
US /ˈɑːm.bədz.mən/
UK /ˈɑːm.bədz.mən/
1.
ombudsman, difensore civico
an official appointed to investigate individuals' complaints against maladministration, especially that of public authorities.
:
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The citizen filed a complaint with the ombudsman regarding the delayed pension payments.
Il cittadino ha presentato un reclamo all'ombudsman riguardo ai pagamenti pensionistici ritardati.
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The university has an ombudsman to handle student grievances.
L'università ha un ombudsman per gestire i reclami degli studenti.