ustomer experience
US /ˈkʌstəmər ɪkˈspɪriəns/
UK /ˈkʌstəmər ɪkˈspɪriəns/
1.
expérience client
the sum of all experiences a customer has with a brand or company, from initial contact to post-purchase support
:
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Improving customer experience is key to retaining clients.
Améliorer l'expérience client est essentiel pour fidéliser les clients.
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We aim to provide an excellent customer experience at every touchpoint.
Nous visons à offrir une excellente expérience client à chaque point de contact.