ustomer experience

US /ˈkʌstəmər ɪkˈspɪriəns/
UK /ˈkʌstəmər ɪkˈspɪriəns/
"ustomer experience" picture
1.

the sum of all experiences a customer has with a brand or company, from initial contact to post-purchase support

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Improving customer experience is key to retaining clients.
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We aim to provide an excellent customer experience at every touchpoint.
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CXcustomer journeycustomer satisfaction
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experienceexperimentwork experienceuser experiencecustomer experience