total quality management
US /ˌtoʊt̬l ˈkwɑːlət̬i ˈmænɪdʒmənt/
UK /ˌtoʊt̬l ˈkwɑːlət̬i ˈmænɪdʒmənt/
1.
a system of management based on the principle that every staff member must be committed to maintaining high standards of work in every aspect of a company's operations.
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Our company implemented Total Quality Management to improve customer satisfaction.
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TQM emphasizes continuous improvement and employee involvement.
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