service agreement
US /ˈsɜːr.vɪs əˈɡriː.mənt/
UK /ˈsɜːr.vɪs əˈɡriː.mənt/
1.
a contract between a service provider and a customer that specifies the services to be provided, the terms and conditions, and the responsibilities of both parties
:
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Before starting the project, we need to sign a service agreement.
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The service agreement outlines the scope of work and payment terms.