give someone the runaround
US /ɡɪv ˈsʌmˌwʌn ðə ˈrʌnəˌraʊnd/
UK /ɡɪv ˈsʌmˌwʌn ðə ˈrʌnəˌraʊnd/
1.
to intentionally give someone unhelpful or confusing information, or to send them to many different people or places, in order to avoid helping them
:
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I've been trying to get a refund for weeks, but they keep giving me the runaround.
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The customer service representative just gave me the runaround when I asked about my order status.