disappoint
US /ˌdɪs.əˈpɔɪnt/
UK /ˌdɪs.əˈpɔɪnt/

1.
fail to fulfill the hopes or expectations of (someone)
:
•
I'm sorry to disappoint you, but I can't make it.
•
The team's performance did not disappoint the fans.
fail to fulfill the hopes or expectations of (someone)