customer experience

US /ˈkʌstəmər ɪkˈspɪriəns/
UK /ˈkʌstəmər ɪkˈspɪriəns/
"customer experience" picture
1.

the sum of all interactions a customer has with a company, from initial contact to post-purchase support, encompassing their perceptions and feelings about the brand

:
Improving the customer experience is crucial for retaining clients.
Our company focuses on delivering a seamless customer experience across all touchpoints.