customer experience
US /ˈkʌstəmər ɪkˈspɪriəns/
UK /ˈkʌstəmər ɪkˈspɪriəns/
1.
the sum of all interactions a customer has with a company, from initial contact to post-purchase support, encompassing their perceptions and feelings about the brand
:
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Improving the customer experience is crucial for retaining clients.
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Our company focuses on delivering a seamless customer experience across all touchpoints.