CRM
US /siː.ɑːrˈem/
UK /siː.ɑːrˈem/
缩写
1.
客户关系管理
Customer Relationship Management, a strategy for managing an organization's interactions with customers and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.
示例:
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Our company implemented a new CRM system to improve customer service.
我们公司实施了一个新的客户关系管理系统来改善客户服务。
•
Effective CRM helps businesses build stronger relationships with their clients.
有效的客户关系管理有助于企业与客户建立更强的关系。
在 Lingoland 学习这个单词